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This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Certificate IV in Frontline Management requires students to complete 10 units for the qualification, consisting of 4 core units and 6 elective units from the lists below.
Competency is required in all 4 of the following specialist units:
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BSBMGT401A
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Show leadership in the workplace
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| BSBMGT402A |
Implement operational plan |
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BSBOHS407A
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Monitor a safe workplace
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| BSBWOR402A |
Promote team effectiveness |
Select 6 units from the following list below:
| BSBCUS401A |
Coordinate implementation of customer service strategies |
| BSBCUS402A |
Address customer needs
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| BSBCUS403A |
Implement customer service standards |
| BSBFIA402A |
Report on financial activity
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| BSBADM409A |
Coordinate business resources |
| BSBINM401A |
Implement workplace information system |
| BSBINN301A |
Promote innovation in a team environment |
| BSBCMM401A |
Make a presentation |
| BSBITS401A |
Maintain business technology |
| BSBMGT403A |
Implement continuous improvement |
| BSBMKG413A |
Promote products and services |
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BSBPMG510A
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Manage projects
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| BSBREL401A |
Establish networks |
| BSBRSK401A |
Identify risk and apply risk management processes |
| BSBWOR401A |
Establish effective workplace relationships
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| BSBWOR404A |
Develop work priorities |
| BSBWRT401A |
Write complex documents |
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