 |
|
||||
Certificate IV in Customer Contact (BSB40307)
| The ability of your organisation to win business and retain customers often comes down to the quality of customer service you provide. Generally this is due to the fact that there is an abundance of similarly priced products and services available. Creating a comprehensive customer service approach is therefore crucial - the best-performing companies are the ones who ensure their clients receive excellent service every step of the way in every instance. The Certificate IV qualification has been designed for analysts, quality assurance officers, schedulers, subject matter expert/coaches and team leaders. The Learning Verve Certificate IV in Customer Contact requires participants to complete 13 units - 7 core units and 6 elective units for the qualification.
|
||||||||||||||||||||||||||
 |
 |